At Stylezbloom and its operated by Lumivara Innovations Private Limited, customer satisfaction and trust are at the core of our operations. We are dedicated to maintaining a fair, secure, and transparent shopping environment for all users. This Grievance Redressal Policy outlines the framework through which customer complaints and concerns are addressed efficiently, responsibly, and in compliance with applicable laws and regulations.
What Constitutes a Grievance?
A grievance refers to any complaint, concern, or dissatisfaction raised by a customer in relation to a product or service purchased through our platform, where corrective action or clarification is sought. Such grievances may involve, but are not limited to, product defects or quality issues, incorrect items, delayed or failed deliveries, payment discrepancies, return or refund complications, exchange-related issues, dissatisfaction with customer support, or questions regarding our policies and procedures .
Procedure to Register a Grievance
Customers facing any issue are encouraged to contact us using the official support channels provided on our platform. The grievance submission process includes the following steps:
Access the Support Section
Visit the “Help Centre” or “Contact Us” section available on our website or mobile application.
Identify the Issue Type
Select the category or topic that best describes your concern .
Submit Complaint Details
Provide complete information such as order reference number, a detailed description of the issue, and relevant supporting documents or images, if applicable.
Upon submission, the grievance will be reviewed by our support team, and appropriate action will be initiated.
Escalation to the Grievance Officer
If the resolution provided by our customer support team does not meet your expectations or if the matter remains unresolved, you may escalate the complaint to our appointed Grievance Officer. This escalation process is carried out in accordance with the provisions of the Information Technology Act, 2000 and other applicable statutory requirements.
To ensure compliance, transparency, and accountability, Stylezbloom has designated a Grievance Redressal Officer responsible for supervising complaint resolutions, ensuring impartial handling, and addressing escalated grievances. The Grievance Officer can be contacted via email at lumivarainnovationspvtltd@gmail.com.
Grievance Resolution Mechanism
Acknowledgement of Complaint: Receipt of your grievance will be acknowledged within 48 hours through email communication .
Reference Number Allocation: A unique grievance or ticket number will be generated and shared to enable tracking of complaint status.
Resolution Timeframe: Our support team, in coordination with the Grievance Officer, will endeavor to resolve the grievance at the earliest, typically within 7 working days or as required under applicable laws.
Ongoing Communication: Customers will receive periodic updates regarding the status and progress of their grievance through registered contact details.
Grievance Closure
A grievance will be deemed resolved and closed under the following circumstances:
Contact Information
For additional assistance or to submit a grievance, customers may reach out to us at lumivarainnovationspvtltd@gmail.com
Policy Updates
This Grievance Redressal Policy may be revised from time to time. Users are advised to review the latest version available on our Terms of Use and Privacy Policy pages.